You have to wonder if we need the WELL standard, another high-end, elitist evaluation methodology that needs a horde of expensive consultants to assess against an unintelligible scale for which the acceptable mark is attainable by all but the privileged few. While it’s dressed up as a people-focussed standard, it’s still ultimately applicable to the built asset – the building gets the badge. Effectively it’s an extension of BREEAM and LEED.
How about a simple, clear and practical approach to creating a decent and effective workplace for as many people as possible, taking into account the physical space, the installations and the technology as they relate directly to people using them. No badges awarded, just a reputation. A standard that can be achieved on a budget found down the back of the sofa. A standard that everyone can assess, and everyone can aspire to. And the highest award – Elemental. As in, attainable and expected rather than a mark of exception and distinction, a matter of right.
The #elementalworkplace has explored the ten characteristics of a decent workplace on a number of occasions since it was first published in 2014 (well before WELL). What I have attempted to do here is turn it into a straightforward self-assessment methodology. Give it a try against your workplace. It’s intuitive, requires no calibrated measuring devices and will take minutes (you may need to ask for one piece of data from your friendly FM). This isn’t trying to compete with stuff like Leesman, as there is no reference in here to productivity – it just assumes that if the workplace is decent, you’ll be able to get on with your work and will feel more valued, which must have a positive bearing on productivity. Dangerously simple, but doesn’t need an expensive economist to hazard a guess.
Daylight: As much of it as possible, from as many angles as possible. There is no artificial source of this gift that comes close to that which pours plentiful from the sky. It regulates our circadian rhythm, it is our in-built human clock. It has been claimed that working in natural daylight ensures we get 46 minutes extra sleep at night. Sunlight is a natural disinfectant, it kills streptococci, and has proven in care environments to speed patient recovery time by up to 40%. Yet Sir Cary Cooper’s research suggests that over 40% of office workers in Europe have no access to natural light during the day. It’s top of every office environment wish-list.
|10||You are 20 large paces or less from a source of natural daylight in the place(s) you normally work for over three quarters of the working day|
|5||You are 40 large paces or less from a source of natural daylight in the place(s) you normally work for over half of the working day|
|0||You work predominantly (over half of the working day) under artificial light only|
|-5||You work predominantly (over half of the working day) under artificial light, and it is under-powered for your needs, flickers, is a sickly yellow or is unreliable|
An environment you can control. As the HSE captures it, this includes temperature, humidity, air velocity and radiant temperature. The environment certainly doesn’t have to be air conditioned (in fact poor quality AC is far worse than none at all – and in some countries such as Switzerland AC is technically illegal), but you do need to be able to vary the environmental conditions in response to both external conditions, and to equipment, people and technology in the space.
|10||You can control some/all of these elements – particularly temperature – in the localised area in which you normally work (or can call someone to do it fairly quickly for you)|
|5||You can control some/all of these elements – particularly temperature – in a large, open space area in which you normally work (or can call someone to do it fairly quickly for you)|
|0||You can’t control the temperature, humidity or draughts at all – you’re stuck with the way it is|
A choice of spaces. You don’t need the full catalogue of over-designed adolescent dens with infantile names, but you do need four basic types:
- Somewhere to work at a desk (or similar) with your team – a space that most would recognise as a standard desk in generally open space – let’s call this “primary” space
- Somewhere quiet and comfortable to focus alone (and it doesn’t need the acoustic privacy of a padded cell to qualify), where people will leave you to get on with it
- Somewhere informal to meet with colleagues write stuff up on a wall and leave it there
- Somewhere a bit more formal to meet, with a door (because not everything is good for everyone to overhear)
Let’s call them the “four key” spaces for now. Its sure to be shortened to “forky”. And then it’s all very well having the choice of physical space available, but you also need to free to exercise those choices – so the scoring tries to take this into account too.
|15||You have access to the four key space types, and are free to exercise a choice of what space you use and when|
|10||You have access to three or more of the key four space types including primary, and are free to exercise a choice of what space you use and when|
|5||You have access to three or more of the key four space types including primary, but need to get the OK to use anything other than primary|
|0||Primary and meeting rooms only, the booking of which is like trying to get a table at the Ivy– and you’re expected to be seen at your desk unless you’re in a meeting|
Space. Enough space to swing a cat? Now if I were to swing a large-ish (toy) cat, given I have fairly long arms that would create a space of roughly six square metres – greater than the statutory UK minimum. All that the density of space measures is efficiency, and has no bearing on effectiveness. Yet there has to be a threshold. On an overall NIA basis, dividing our total space by our number of people working from it (subtle difference to the number working in it), the average shouldn’t go below 6m2 per person. While there is probably an upper threshold too, such that we might be rattling around inside a vast expanse of office and not see a living soul for hours, that’s fairly unlikely to happen in this cost-conscious age. However, I’ve added a bonus zero for good measure, just in case. You don’t need to physically measure it – just imagine me swinging a large toy cat – and take a guess from there. You could always ask your Facilities Manager if you want the actual data.
|0||Less than 6m2/person|
|0||More than 15 m2/person|
WiFi/network that works. Nothing brings on randomly directed guttural Anglo Saxon like a signal as reliable and as like to stand up as England’s brittle Test Match middle order. This one attracts extra points – it’s the thing that needs fixing first, every time. It should be the first line on any workplace cost plan. We can operate effectively in a poor workplace with excellent IT and connectivity, as we do in less than ergonomic, noisy and insecure public spaces such as cafés, yet not the other way around. There are no excuses when every business is a technology business, and despite the clamour in almost every organisation you shouldn’t have to BYOD to make up for the shortcomings of what is provided. BYOD should be a scheme to create choice, not a residual fix. Proportionally, the cost per person is tiny compared to even a moderate workplace fit-out.
|20||Your ultralight laptop fits in your bag, doesn’t prompt a call to the chiropractor at the end of each day, has a flash drive and all of its keys, and the reliable data signal works just as well on Ethernet or WiFi wherever you go in the building|
|10||All of the above, but your laptop is over two years old and everything works better when its plugged into the Ethernet|
|0||Your laptop is a dog, has keys missing, and the network drops out like 60’s art school hippy|
Somewhere to put your stuff, with a lock on it. Your papers (you will have some), your purse/wallet, your gym bag, maybe your shoes. Well, of course your shoes; who doesn’t have a few pairs in the office (have you seen the state of the pavements)? And the more you are committed to wellbeing the more stuff you have, it tends to correspond with a need for a change of clothing or two. And you would really like to trust that your stuff will be where you left it.
|10||You have sole use of a locker or cupboard (or both) that can take a small gym bag, a pair of shoes, your laptop and some other stuff – and its lockable|
|5||You share a storage facility for your stuff with one or two other people and its lockable|
|0||You either don’t have enough storage space for your stuff, or its not lockable – or both|
Access to drinks and food, creating at least the potential for reasonable quality. This can be tricky to assess because there are no guidelines (formal or informal – ask anyone, get a different response) as to when a staffed facility should be provided within a building, give location and size factors, or the degree of subsidy that should be applied. The spectrum starts from a bare minimum of needing to have a clean, functional space for drinks and food to be able to be prepared by the occupants. You could still make coffee that tastes like bisto and turn your potato into a white dwarf – but at least there is the possibility of you doing so. I’ve created an entirely arbitrary divide with two options, and also gathered food and drink into a single category for the purpose. It’s up to you which you choose to use.
If your workplace is either out-of-town (as in, nothing decent nearby) and/or has over 300 people wherever it is sited – that is, assumed to have a staffed facility:
|10||You can obtain healthy food options, hot and cold, and high-street standard barista coffee at subsidised prices without leaving the building|
|5||You can obtain reasonably healthy food options, hot (if possible) and cold (at least), and bean-to-cup coffee at reasonable prices (as in, no higher than the high street) without leaving the building|
|0||It’s powdered vend only – if that – and a trip down the high street for a very expensive sandwich|
If your workplace is either in a city-centre or amenity-rich environment, or has under 300 people – that is, assumed not to have a staffed facility:
|10||You have a clean and well-maintained kitchen and food preparation area shared by less than 100 people, with ample refrigeration and microwave ovens, and somewhere locally away from the desk to sit and consume your creations|
|5||You have a reasonably well looked after kitchen and food preparation area shared by less than 250 people, with some refrigeration and a microwave oven, and somewhere locally away from the desk to sit and consume your creations|
|0||You have a firry kettle and a rusty teaspoon on a string, and you can only take your health-hazard of a drink back to your desk|
Sanitary sanity. Toilets that are clean, warm, have hot water and soap, and allow you to dry your hands on something unique to you. I have a personal beef about noisy hand-driers but it’s invariably because people often shove paper towels down the toilets that they’re necessary – irrespective of the inconclusive environmental debate.
|10||Your toilets are warm, clean and stocked, and you generally have access to them when you need them (which is quite important with toilets)|
|5||Your toilets are generally warm, clean and stocked, and you generally have access to them when you need them – but it all could be improved|
|0||Your toilets are cold, less than clean and invariably un-stocked – and often in use by someone who seems to have fallen into a coma|
The opportunity to have an influence over the space. Often mis-cued as ‘personalisation’ this could mean as a group, it could mean just you – it could mean just for the day, or for longer. But just so that you have some way of adding something so you create a bond with your space, however small.
|10||You can influence the space in which you work – you can leave your stuff out (you may still have to clear surfaces at the end of the day), and put your work on display on walls and whiteboards and leave it there|
|5||You can partially influence the space in which you work – you can leave your stuff out but have to clear surfaces at the end of the day, and put your work on display on walls and whiteboards during the day but clear it away at the end|
|0||The rules have been written by the secret police, and anything you place or leave on the desk is destroyed overnight in a controlled explosion|
Colour. If you check the cover of Dark Side of the Moon (you’ll have a copy, everyone does), there is a whole spectrum out there. It changes our mood, lightens our spirit. Not everything has to look as blandly bland as Apple store – they seem to like it, so leave them to it. Colour usually costs the same as lack of it too. It just needs a little thought – and a little taste.
Add up your score, and here is the ranking:
|70+||Elemental||Your workplace is amazing. Tell your friends, tell your Mum, tell everyone, and enjoy it – you’re valued|
|45 – 70||Decent||Not a bad place to work. But do watch out for where you hit some zeros – you may want to raise them with someone with a budget|
|25–44||Poor||It’s not looking too good, is it? There are probably a few things that are okay, as you have a few points on the board. Still, some significant room for improvement|
|0 – 24||Terrible||Crikey, your workplace is crap. Unless it’s an amazing job and you work with fantastic people, you might want to re-evaluate why you’re still there|
All of the Elemental ratings in each category are possible, with a little thought, willpower, a recognition of the difference it will make to people and a little cash. If we could do enough for every workplace to be Elemental, imagine what we could achieve after that.
Everyone deserves a great workplace. End. Of.