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Between a rock and a hard place: OSAT companies need a new playbook

Last piece of the ‘market research’ puzzle is done by going through the data collected from questionnaires, journals and surveys. VMR analysts also give emphasis to different industry dynamics such as market drivers, restraints and monetary trends. As a result, the final set of collected data is a combination of different forms of raw statistics. All of this data is carved into usable information by putting it through authentication procedures and by using best in-class cross-validation techniques.

From a technology perspective, moving downstream is a natural next step for OSAT companies; but from a business perspective, it will mean attracting a whole different client base. Our Partner Mark Bayer gives a presentation on the topic of “Industrial Innovation” at the “World Corporate Summit” this year, with insights into the future industry. The Roland Berger Global football all pro passer Automotive Supplier Study 2022 shows that the future of automotive suppliers after a three-year slump. Although 2021 turned out better than expected, automotive suppliers are facing a difficult year ahead. Therefore, in this part of a three-part series, we analyses how decision-makers should deal with the growing pressure and financial situation in the industry.

There are many interesting theories used to explain customer satisfaction, but the two considered to best portray the concept are the disconfirmation and value-percept theories. There are approximately 26 customers who are unhappy with your company, but choose to say nothing. Those are the clients you will most likely lose if you don’t take proper action. The last step of the report making revolves around forecasting of the market. Exhaustive interviews of the industry experts and decision makers of the esteemed organizations are taken to validate the findings of our experts. This way, we are empowered to quantify their impact on the market’s momentum.

Also, customers who have a positive CX are 54% more likely to make another purchase. An accurate CX definition describes customer experience as the way consumers perceive how your brand interacts and treats them. That perception has the potential to influence the way people feel about your business, and how likely they are to do business with you and talk positively about your brand. For the sake of keeping things simple, we should mention that customer satisfaction metrics are generally also called CX metrics. The more complete the list of services that can be offered to meet all of a customer’s needs, the more successful the company.

In the 2000s, JCET’s revenues decreased from more semiconductor companies bringing their packaging in-house, but later grew due to the increased demand for electronics. The answer may depend on what kind of product or service you provide. For discrete interactions, such as a phone call to your contact center, it makes sense to ask for feedback immediately afterward so that the conversation is fresh in the person’s mind.

All said, the OSAT industry is feeling major pressure from suppliers, new entrants, buyers and potential substitutes (e.g. the aggregation of individual testing steps into single testing steps or optimized testing processes). In other words, the OSAT industry is increasingly between a rock and a hard place , which has led to a wave of consolidation in the industry. But to improve their position and benefit more from the growth of the industry as a whole, OSAT companies need to do more than continue the consolidation.

Innovate with speed, agility and confidence and engineer experiences that work for everyone. Second, we recommend companies take a critical look at upstream strategy and examine the value of further efforts in this area. The Gulf Petrochemicals and Chemicals Association represents the downstream hydrocarbon industry in the Arabian Gulf. On November 8, Hani Tohme, Senior Partner and Head of Sustainability MENA region, moderates a Panel discussion on strategic focus areas that should be considered to address the plastic waste management challenge in the GCC countries.

Get more tips and tricks for crafting world-class experiences, delivered to your inbox. If you want to isolate and improve areas of customer friction, CES is the ticket. On a scale of 1 to 5, rate how easy [company/person] made it for you to .